Rainwater Harvesting Ltd

Customer Services

Your Satisfaction Guaranteed

One year warranty:

Unless otherwise stated, if any product is found to be faulty in parts or workmanship within one year of purchase we will offer to either repair or replace it. Read more about warranties

Rainwaterharvesting Ltd

Consumer Returns and Cancellation Policy

If you are not 100% happy with your product, you may return it to us in its original condition and packaging within 7 days of delivery for a full refund or exchange. More about returns

The warranties and guarantees made by Rainwater Harvesting Limited do not affect your statutory rights.

Delivery to your door

The cost of delivery is normally calculated when you enter your delivery address at checkout. The amount payable will be shown before you commit to payment.

Some products include the cost of delivery to mainland UK sites and where this option applies it will normally be stated in the text. Where offered, any delivery cost included in the price is for deliveries to Mainland UK locations only. Inclusive Delivery Offers do not include delivery to Northern Ireland, some Highland areas, Scottish Islands and UK Islands e.g. Isle of Man. This is due to premium charges for transport imposed by carriers to cover time and ferry costs.

We can deliver to non-mainland destinations and to Western Europe, however additional charges may apply. Please call 0800 074 7234 if you require delivery to addresses other than Mainland UK.

When delivery takes place, some products and systems will require lifting equipment to unload from the lorry. If you have concerns about delivery, location of your site or  the need for equipment, please contact us. We have never failed to deliver yet!

IMPORTANT NOTE : if you suspect parcel deliveries may be a problem, please add information to your delivery details when you order

e.g. 'leave in porch if no reply'. More about delivery