Satisfaction Guaranteed

One Year Parts and Labour Warranty

If any product is found to be faulty in parts or workmanship within one year of purchase we will offer to repair or replace it at no cost to you. If we ask you to return the product to us we will credit you with the cost of return postage. We will ask for a description of the fault. The warranty does not cover normal 'wear and tear' that occurs in normal everyday use or damage sustained by misuse or use outside the manufacturer's instructions. If we are unable to replace or repair the item for example, because the product is not available and the item is returned to the warehouse, we will refund the cost of your purchase.


rainwaterharvesting.co.uk Returns Policy

If you are not 100% happy with your product, you may return it to us in its original condition within 14 days of purchase for a full refund or exchange. The refund will be made within two weeks of receiving the returned goods using the original method of payment. The goods must be returned in their original condition. Returning the goods is at your own expense and is non-refundable. If items or packaging have been used or damaged we reserve the right to apply a re-stocking or repair fee and this will be deducted from the refund.


Delivery

We want to deliver your purchase to you in the shortest possible time and will do our utmost to ensure this happens.
Delivery is normally to your door by a tracked national parcel carrier so if you have any concerns about your delivery we can identify where it is and when it will be delivered. If you suspect delivery may be a problem, please add information to your delivery details when you order e.g. 'leave in porch if no reply' or 'leave at No19 if no reply'

If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call. If you do not call or contact Big Web Warehouse Ltd on 0800 074 7234, the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery.

In the case of larger items, suitable transport will be arranged, e.g. low load lorry. If you suspect there may be difficulties with the delivery due to access to the site or there not being a person able to sign for the delivery, it is vital to contact us on 0800 074 7234 or 01733 405102. Please note that lifting equipment may be required at the site.